Getting Help

Employees should use the help desk ticketing system to request help from Human Resources, Fiscal, Maintanance and IT/Computer issues.

*Note: Safe Haven Maintenance requests can now be entered under their own section at the bottom of the page*

Use the guidlines below to determine if you should call or enter a ticket. If you call for an item that requires a ticket you may be asked to submit a ticket and then someone will get back to you. Need help entering a ticket? Click here.

EXPECTED RESPONSE TIMES: IT/Computer issues 1 hour | All others 1-2 business days


Submit Ticket

Call for assistance | Who to call

Fiscal - Submit Ticket

  • Paycor username / Password help
  • Direct Depost was not recieved - Call Dayton Office 937-898-2220 and ask for Fiscal

NOTE: Fiscal does NOT handle payroll problems including missing hours.

Contact your manager or Program Director for ALL payroll related problems and questions.

Maintanance - Submit Ticket

  • General repairs, minor reconstruction
  • Painting, wall repair
  • Hanging items, moving furniture, changing locks
  • Water Line Breaks
  • Drain blockage
  • Heater / Air Conditioning failure, pilot lights
  • Van wreck - Call Dayton Office 937-898-2220
  • Water Line Breaks - Call Dayton Office 937-898-2220
  • Heater / Air Conditioning failure, pilot lights - Call Dayton Office 937-898-2220

IT / Computer - Submit Ticket

  • Reporting Work Problems
  • Computer problems
  • Email, software problems

IT help desk returns calls between 8am and 11pm

  • Internet is down - call home manager
Nursing- Submit Ticket
  • Contact nurse via a helpdesk ticket
Transportation / Vehicle Repairs - Submit Ticket  
  • Contact transportation department via a helpdesk ticket for vehicle maintenance
Safe Haven Maintenance Issues - Submit Ticket    
  • Contact Safe Haven maintenance department via a helpdesk ticket for assistance